|Who we are
Blue Heron Books is a trading name of Blue Heron
Network Limited. The company is registered in the UK
and has traded on-line since 1999.
What you see
in our catalogue
Heron cannot be held responsible for any changes made
by the publishers to the covers of books or DVDs
between the date of the photograph appearing on this
web site and when the product is supplied.
all items are offered subject to availability at the
time of receipt of your order. When items are out of
stock, we will offer you the choice of:
* Holding your order until new stocks arrive
* Substituting another item
* Cancelling the item ordered
Orders can be placed on-line with confidence using
our secure payment processing system. Alternatively, you can telephone
our order desk on:
UK: 020 8783 1024
International: +44 20 8783 1024
Postal payments should be sent to:
Blue Heron Network Ltd, 17 Balmoral Crescent, West
Molesey, KT8 1QA, United Kingdom
In the event that an error occurs in the description
or price of goods in the catalogue, then Blue Heron
reserves the right to either cancel the order or
supply the item at the correct price.
Blue Heron reserves the right to refuse to supply any
orders for whatever reason.
Blue Heron accepts most credit and debit cards,
including Visa, Mastercard, Maestro and JCB. For
online purchases, your card details are encrypted for
safety on a secure server. Blue Heron does not store
any card data entered online, or on paper once a transaction is completed.
If you are shopping outside the UK, your card company
will automatically convert the transaction to your
local currency when it appears on your statement.
Blue Heron also accepts UK cheques and postal orders
(please complete the checkout and then forward your
payment to us by post). Cheques should be made payable
to Blue Heron Network Ltd. Payment may also be made by
bank transfer or bank draft. Unfortunately, payment in
currencies other than pounds sterling cannot be
Blue Heron reserves the right to decline any orders
that do not pass the Address Verification System in
Due to the prevalence of credit card fraud and other
circumstances, and the risks associated with high
value orders, we reserve the right to ask for payment
by bank transfer. Your order will only be despatched
once we have had confirmation from our bank that
payment has been received.
Postage and Packing
and packing is added at the ordering stage, and will
be charged at the prevailing rate.
Delivery times vary considerably, depending
upon the availability of the item ordered and
where it is to be delivered.
If you require an item urgently
Provided an item is in stock and you are within the
UK, we can arrange for next day delivery via Royal
Mail Special Delivery. This however, will incur an
extra charge. Please contact us for more information
Heron operates a 7-day returns policy, from date of
delivery. Within this
time period, if you are not satisfied with your
purchase, you can return it to us for a full refund
excluding any postage cost. Please include your name,
address and telephone number in your package. For
security reasons, we recommend using recorded delivery
for your return.
For returns outside of the 7 days, refunds are at the
discretion of Blue Heron. Subject to items being
returned in an unused condition, you will be offered a
credit note for the value of the goods. This can be
redeemed by telephoning our order desk on 020 8783
1024 during the following three months.
Except in the case of damaged or faulty items, the
customer is liable to pay for the return postage.
All returns packages will be opened in front of a
witness in order to confirm the content's condition.
No refund or credit note can be made or offered for
items which are not returned.
damaged or faulty goods
goods are checked prior to despatch and every care
taken to package your item securely. However, if your
order is damaged in transit, or fails to arrive,
please contact Blue Heron for instructions on how to
can email us on: email@example.com
or telephone/fax us on:
020 8783 1024
International: +44 20 8783 1024
opening hours are from 09:00 to 17:30 weekdays. Our
postal address is:
Blue Heron Network Limited, 17 Balmoral
Crescent, West Molesey, KT8 1QA, United Kingdom
Heron abides by the UK Data Protection Acts 1984 and
1998. We do not sell, loan or rent any identifiable or
personal information regarding our customers to any
third party for whatever reason, other than for
delivery of goods.
We may occasionally email you with information on any
special offers and/or new items. If you would prefer
not to receive this information just email us to be
removed from the mailing list.
order to be able to use this site, 'cookies' need to
be enabled. A cookie is a small file stored on your
computer which is required for the shopping basket
function. No personally identifying information is
held or tracked.
Use of the website
Blue Heron Network Limited reserves ownership of
copyright regarding every aspect of this website, such
as, but not limited to layout, graphics, text and
coding. In particular, all photographs displayed on
the website are copyright of Blue Heron Network Ltd
and may not be used in any way without the prior
written consent of Blue Heron Network Ltd.
The website may provide links to other websites over
which Blue Heron Network Ltd has no control. Such
links are for information purposes only and Blue Heron
Network Ltd does not accept any responsibility or
liability for results which are consequential to
following such links. Nor does Blue Heron Network
Limited in any sense endorse any product or view
displayed on such websites.
We want to make your shopping experience on this
website a pleasurable one and aim to make this site
error free, available on a continual basis and free
from viruses and other harmful components, but cannot
guarantee this or accept any responsibility or
liability for any consequential result.
By placing an order with us, you are deemed to have
agreed to the terms and conditions above. Your
statutory rights are not affected.