* Holding your order until new stocks arrive
* Substituting another item
* Cancelling the item ordered

Orders can be placed on-line with confidence using our secure checkout. Alternatively, you can telephone our order desk on: 

UK:  020 8783 1024         International: +44 20 8783 1024 

Postal payments should be sent to:
Blue Heron Network Ltd, PO Box 235, East Molesey, KT8 1WE 

In the event that an error occurs in the description or price of goods in the catalogue, then Blue Heron reserves the right to either cancel the order or supply the item at the correct price. 

Blue Heron reserves the right to refuse to supply any orders for whatever reason.

Making your payment
Blue Heron accepts most credit and debit cards, including Visa, Mastercard, Maestro and JCB. For online purchases, your card details are encrypted for safety on a secure server. Blue Heron does not store any card data once a transaction is completed.

If you are shopping outside the UK, your card company will automatically convert the transaction to your local currency when it appears on your statement.

Blue Heron also accepts UK cheques and postal orders (please complete the checkout and then forward your payment to us by post). Cheques should be made payable to Blue Heron Network Ltd. Payment may also be made by bank transfer or bank draft. Unfortunately, payment in currencies other than pounds sterling cannot be accepted.

Blue Heron reserves the right to decline any orders that do not pass the Address Verification System in full.

Due to the prevalence of credit card fraud and other circumstances, and the risks associated with high value orders, we reserve the right to ask for payment by bank transfer. Your order will only be despatched once we have had confirmation from our bank that payment has been received.

Postage and Packing
Postage and packing is added at the ordering stage, and will be charged at the prevailing rate.

Delivery timescale
Delivery times vary considerably, depending upon the availability of the item ordered and where it is to be delivered. 

If you require an item urgently
Provided an item is in stock and you are within the UK,  we can arrange for next day delivery via Royal Mail Special Delivery. This however, will incur an extra charge. Please contact us for more information.

Returns
Blue Heron operates a 7-day returns policy. Within this time period, if you are not satisfied with your purchase, you can return it to us for a full refund excluding any postage cost. Please include your name, address and telephone number in your package. For security reasons, we recommend using recorded delivery for your return.

For returns outside of the 7 days, refunds are at the discretion of Blue Heron. Subject to items being returned in an unused condition, you will be offered a credit note for the value of the goods. This can be redeemed by telephoning our order desk on 020 8783 1024 during the following three months.

Except in the case of damaged or faulty items, the customer is liable to pay for the return postage.

All returns packages will be opened in front of a witness in order to confirm the content's condition. No refund or credit note can be made or offered for items which are not returned.

Lost, damaged or faulty goods
All goods are checked prior to despatch and every care taken to package your item securely. However, if your order is damaged in transit, or fails to arrive, please contact Blue Heron for instructions on how to proceed. 

Contacting us
You can email us on: enquiries@blueheron.co.uk or telephone/fax us on:

UK:  020 8783 1024       International: +44 20 8783 1024 

Our opening hours are from 09:00 to 17:30 weekdays. Our postal address is: 

Blue Heron Network Limited, PO Box 235, East Molesey, KT8 1WE

Privacy Policy
Blue Heron abides by the UK Data Protection Acts 1984 and 1998. We do not sell, loan or rent any identifiable or personal information regarding our customers to any third party for whatever reason, other than for delivery of goods.

We may occasionally email you with information on any special offers and/or new items. If you would prefer not to receive this information just email us to be removed from the mailing list.

Cookies
In order to be able to use this site, 'cookies' need to be enabled. A cookie is a small file stored on your computer which is required for the shopping basket function. No personally identifying information is held or tracked.

Use of the website
Blue Heron Network Limited reserves ownership of copyright regarding every aspect of this website, such as, but not limited to layout, graphics, text and coding. In particular, all photographs displayed on the website are copyright of Blue Heron Network Ltd and may not be used in any way without the prior written consent of Blue Heron Network Ltd.

The website may provide links to other websites over which Blue Heron Network Ltd has no control. Such links are for information purposes only and Blue Heron Network Ltd does not accept any responsibility or liability for results which are consequential to following such links. Nor does Blue Heron Network Limited in any sense endorse any product or view displayed on such websites.

We want to make your shopping experience on this website a pleasurable one and aim to make this site error free, available on a continual basis and free from viruses and other harmful components, but cannot guarantee this or accept any responsibility or liability for any consequential result.

By placing an order with us, you are deemed to have agreed to the terms and conditions above. Your statutory rights are not affected.